What’s new

A banner for complimentary accounts

• NewA gentle banner at the top of the app whenever your account is complimentary — dismissible, so it never gets in your way.

The welcome tour moves to Help & Support

• ImprovedThe welcome tour now lives on the Help & Support page — replay it any time from there (it used to be tucked away in your account settings).
• FixedIf your account is complimentary — on the house — the Billing page now says so plainly, instead of showing a subscription warning or an old payment status.

A welcome tour for new users

• NewThe first time someone signs in, ChairPilot now walks them through the app in about a minute — what each screen is for and where to start. Owners and stylists each get their own version.
• NewReplay it whenever you like — “Replay tour” lives in My Account (click your name), and a “Don’t show this again” button retires it for good.

Complimentary access is now shown on Billing

• NewIf your account has been given complimentary access, Billing & Plan now shows it — including the date it runs through, so you always know when normal billing resumes.

Refer & Earn 🎁

• NewRefer & Earn — share your referral code or link from Billing & Plan. Friends who sign up with it get their first month free, and you earn a free month every time one of them subscribes. No limit.
• NewThe sign-up form now has an optional referral code field — referral links fill it in automatically.

Smoother sign-in

• ImprovedSigning in from the website now always takes you to the sign-in screen — no more landing back in the live demo.
• ImprovedAdded a “Back to website” link on the sign-in screen so you can return to the homepage after signing out.

Stay signed in

• ImprovedYou now stay signed in through server maintenance and updates — no more surprise logouts (the normal 12-hour session limit still applies).

A safer sign-up, answers up front

• ImprovedSigning up now confirms your email on your first sign-in (a 6-digit code is sent automatically), so your account is verified and secure from day one.
• NewThe website has a new FAQ and security overview, so you can see exactly how ChairPilot Pro protects your business before you start.

Clearer trial status

• ImprovedThe Billing page and dashboard now clearly show when your free trial has ended, so your account status is never a surprise.
• ImprovedWhen your trial ends, ChairPilot now takes you straight to Billing to pick a plan — your data stays safe and everything unlocks the moment you subscribe.

Billing & account status

• ImprovedIf your subscription is canceled or a payment doesn’t go through, ChairPilot now takes you straight to Billing so you can choose a plan or update your card and get back to work — your data is always safe and waiting.

Stay in the loop & sign in safely

• NewA dismissable “What’s new” note now appears on your dashboard so you never miss an update.
• ImprovedFor security, each account now stays signed in on one device at a time — signing in somewhere new signs out the previous device.

Remember this computer

• NewNew “Remember this computer for 30 days” option at sign-in — skip the two-factor code on your own device for 30 days. Leave it unchecked on shared or public computers.

Subscribe without leaving the app

• ImprovedChoosing a plan now opens a secure checkout right inside ChairPilot — no more bouncing out to a separate page.

Checkout return fix

• FixedAfter completing checkout you now return straight to your in-app billing page.

Security hardening

• ImprovedAdded security & privacy hardening to protect your data in transit.

Out-of-stock guardrails at checkout

• ImprovedOut-of-stock products are dimmed at the register, and you’ll get a quick “sell anyway?” check if you ring up more than you have on hand.

Team hours, refunds & store credit

• NewSet each team member’s weekly working hours (and days off) on the Team page — the booking page only offers times they actually work.
• NewRefund any sale — back to the original card, as store credit, or recorded as cash — in full or part.
• NewStore credit: keep a balance on a client and let them spend it at checkout. Adjust it any time from their profile.
• NewOnline bookings can now collect a deposit — make it required to confirm, or optional.

Search everywhere & custom service categories

• ImprovedSearch and filter your inventory (by name, SKU or category) and your members (by name, plan or status).
• NewAdd your own service categories on the fly — pick “Other” when creating a service and name a new category that sticks around.

Automatic membership billing

• NewMemberships now bill automatically each cycle to the member’s card on file — every charge shows up in your sales.
• NewIf a member’s card fails, their membership is flagged “past due” and you’re emailed so you can follow up.
• ImprovedNew “Run billing now” button on the Memberships page to process anything due on demand.

In-person card readers

• NewConnect a card reader (Stripe Terminal or Square) and take tap, chip and contactless payments right at the chair — pick “Card reader” at checkout.

Cards on file, deposits & pay-by-link

• NewSave a client’s card on file and charge it at checkout — great for regulars and no-show fees.
• NewRequire a deposit at booking (a percentage or a flat amount) and collect it right from the appointment.
• NewSend a client a secure payment link by text or email to pay an open balance from their phone.

Choose your card processor — Stripe or Square

• NewConnect Stripe and/or Square to take card payments (and Apple Pay) at checkout — money goes straight to your own account.
• NewPick your default processor when you have more than one connected.
• ImprovedCard sales now record which processor handled them and a transaction reference for easy reconciliation.

Notification settings moved to Settings

• ImprovedYour email notification preferences now live on the Settings page, right next to your other business preferences.

Payouts, clearer setup & notification control

• NewConnect payouts to take card payments at checkout and bill memberships — money goes straight to your own bank account.
• NewChoose who gets which emails: owners get business alerts (cancellations, low stock) and team members get their own booking activity.
• ImprovedThe Integrations page now walks you through setup step-by-step and shows exactly what’s connected.
• ImprovedYour business name is now protected — request a change and our team updates it for you, so it can’t be altered by accident.

Integrations, calendar sync & smarter search

• NewNew Integrations page: connect payments, SMS and reviews, all in one place.
• NewCalendar sync — subscribe to your appointments in Google, Apple or Outlook. Each team member gets a private link to their own calendar, and owners get the whole book.
• NewLoyalty points can now be redeemed right at checkout for money off.
• ImprovedSearch and filter your transactions by date, client, amount, item or payment method.
• ImprovedSearch your gift cards by code, recipient or balance.
• FixedFixed the sidebar jumping back to the top when you switch pages.

Plan-aware sidebar & polish

• ImprovedYour sidebar now shows only the tools included in your plan, so what you see matches your subscription.
• FixedFixed the alignment of your profile initials, plus other small bug fixes.

Customizable roles, password reset & feature controls

• NewCustomizable permissions — fine-tune exactly what your Managers, Receptionists and Stylists can access, right from the Users & Roles page.
• NewForgot your password? Reset it yourself from the sign-in screen with an emailed code — no waiting around.
• NewTurn features on or off — hide tools you don’t use (Inventory, Gift Cards, Memberships, Marketing, Loyalty, Reviews, Reports) from your sidebar in Settings.
• ImprovedYour plan’s limits are clearer — see your team-member usage on the Team page, and only the tabs your plan includes appear in the sidebar.
• FixedA cleaner sign-in screen and assorted bug fixes.

Pet Grooming joins Salons, Barbershops & Spas

• NewPet Grooming mode — ChairPilot Pro now runs grooming businesses too. Pick your business type and the whole app speaks your language.
• NewPet records — keep multiple pets per client, each with breed, size, weight, coat, temperament, vet contact and notes.
• NewVaccination tracking with expiry — rabies and more are flagged as current, expiring soon, or overdue on each pet’s profile.
• NewBreed & size-based pricing — grooming services can price per size (Small → XL), and both your calendar and booking page quote the right price automatically.
• ImprovedA new “Playful Paws” theme and a friendlier brand picker.

Roles & permissions, custom logos, prettier emails

• NewNew Users & Roles page — invite Managers, Receptionists and Stylists, each with the right level of access, and reset or deactivate logins.
• NewStylists get their own focused dashboard — their appointments, clients, earnings and rating, just for them.
• NewUpload your own logo image in Settings → it shows across the app in place of the emoji.
• NewEmails are now beautifully branded — sign-in codes, invites and password resets included.
• NewNew Support hub: browsable Help & Guides, plus a Feature Requests board where you can suggest ideas and upvote others.
• ImprovedFriendlier, rotating welcome messages on sign-in and a little daily motivation on your dashboard.
• ImprovedYou can now sign in with a short username (not just an email).
• FixedSizing fixes: the desktop layout no longer hugs the left edge, and everything is much more fluid on iPhone.

Two-factor security & polish

• NewTwo-factor by email is now the default for everyone, with the option to add an authenticator app from your account menu.
• ImprovedDashboard cleanup and clearer navigation highlighting.
• FixedVarious bug fixes and refinements.

Support tickets & announcements

• NewNew Support page — open a ticket whenever you need a hand and track our replies.
• ImprovedImportant announcements now appear as a banner inside your dashboard.
• FixedBug fixes and performance improvements.

Live demo & two-factor security

• NewTake a full, no-signup tour from the sign-in screen — a fully-loaded read-only demo.
• NewTwo-factor authentication (authenticator apps) — works with Google Authenticator, Authy, 1Password and more.
• ImprovedGuided first-login security setup: change your password and turn on 2FA before you start.

ChairPilot Pro launch

• NewRebranded to ChairPilot Pro with a fresh new logo and look.
• NewAdded this What’s New page so you always know what’s changed.
• NewOnline booking, smart calendar, client CRM, point of sale, marketing, loyalty, reviews and reports — all in one place.